Frequently Asked Questions

What is your shipping Policy?

FOR PRINTS    Shipping is $19.95 for orders under $525.00 and $29.95 for orders over $525.00 (after discounts and before taxes).  Please note that these rates do not apply to wholesale accounts with additional discounts.  We ship within Canada & the continental United States, shipments overseas and to AK, HI, YK, NT, NWT will incur additional charges which will be quoted on a case by case basis.

What to do if print arrives damaged      All items are carefully packaged to prevent damage during transit and shipped insured.   However, if damage or loss does occur please contact us immediately and take pictures of the damage to the packaging as well as the damage to your print.  DO NOT THROW OUT any damaged materials until advised by us as the shipper may request an inspection.  We ship your order insured so once the damage claim has been approved we will send out a replacement piece.  No cash refunds will be given for damaged shipments.

Shipping times vary greatly depending on your location and the current status of the shippers.  Once shipped, the majority of orders will arrive within 5 business days.

FOR ORIGINALS and COMMISSIONS Shipping times range from 7-14 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on cart total:

Cart Total
Shipping Fees
Less than $500
$25 plus applicable taxes
$500 - $999
$50 plus applicable taxes
$1000 - $1999
$75 plus applicable taxes
$2000 - $2999
$100 plus applicable taxes
$3000 - $4999
$150 plus applicable taxes
$5000 and over
$250 plus applicable taxes

What is your Policy on Returns/Exchanges/Refunds?

FOR PRINTS    All items are carefully packaged to prevent damage during transit and shipped insured. However, if damage or loss does occur please contact us immediately and take pictures of the damage to the packaging as well as the damage to your print.  DO NOT THROW OUT any damaged materials until advise by us as the shipper may request an inspection.  We ship your order insured so once the damage claim has been approved we will send out a replacement piece.  No cash refunds will be given for damaged shipments.   

FOR ORIGINAL ART  All art is carefully packaged to prevent damage during transit. We've shipped over 500 paintings and are confident it will be received intact. However, if damage or loss does occur, please contact us immediately, and take pictures of the damage to the packaging and the art.               


How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!

You can also follow us on our social media pages as we are constantly posting about new work!

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Facebook


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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